Privacy Policy

Family Express Co., Ltd. (hereinafter 'the Company') values your personal information and complies with relevant laws and regulations, including the 'Act on Promotion of Information and Communications Network Utilization and Information Protection' and the 'Personal Information Protection Act'. Through this Privacy Policy, we inform you of the purposes and methods by which your personal information is used and the measures taken to protect it. Any revisions to this policy will be announced through the website notice board (or individual notification).

- This policy is effective from December 1, 2017.

1. Personal Information Collected

The Company collects the following personal information for online quote inquiries, visit requests, and other purposes.

  • Company name
  • Name
  • Phone number
  • Email
  • Inquiry details and other items required for online quote inquiries

Collection method: Website (online quote inquiry)

2. Purpose of Collection and Use

Most content on the Company's website is freely accessible without a separate registration process. The Company uses the personal information collected through online quote inquiries for the following purposes.

'When replying to inquiries'

3. Retention and Use Period

The Company promptly destroys personal information once the purpose of collection and use has been achieved.

4. Destruction Procedures and Methods

The Company promptly destroys personal information once the purpose of collection or provision has been achieved. The destruction procedures and methods are as follows.

5. Destruction Procedures

Information entered for online quote inquiries is transferred to a separate database (or separate filing cabinet for paper records) after the purpose is achieved, and is stored for a certain period in accordance with internal policies and relevant laws before being destroyed.

Personal information transferred to a separate database is not used for any purpose other than retention, except as required by law.

6. Destruction Methods

When the purpose of collection or provision has been achieved:

  • Printed personal information: Shredded or incinerated
  • Electronic files: Deleted using technical methods that prevent record reproduction

7. Third-Party Sharing and Provision

The Company does not share or provide collected personal information to third parties.

8. Outsourcing of Personal Information Processing

The Company does not outsource personal information processing. Should such a need arise in the future, we will notify you of the outsourcing recipient and scope of work, and obtain prior consent if necessary.

9. Installation, Operation, and Rejection of Automatic Personal Information Collection Devices

The Company strives to protect your personal information and address related complaints. If you have any questions regarding personal information, please contact us at the information below. We will respond promptly and sincerely.

10. Personal Information Management Department: Administration

  • Tel: 02.783.6181
  • E-mail: admin@familyexp.com

11. Personal Information Infringement Consultation and Reporting

If you need to report or consult regarding personal information infringement, please contact the following organizations.

  • Personal Information Dispute Mediation Committee (http://kopico.or.kr / 02-405-5150)
  • Privacy Mark Certification Committee (http://www.eprivacy.or.kr / 02-580-0533~4)
  • National Police Agency Cyber Bureau (http://cyberbureau.police.go.kr / 182)
  • Supreme Prosecutors' Office Internet Crime Investigation Center (http://www.spo.go.kr/minwon/center/report/minwon24.jsp / 02-3480-3600)
  • National Police Agency Cyber Terror Response Center (http://www.ctrc.go.kr / 02-392-0330)

12. Obligation to Notify Policy Changes

This Privacy Policy was revised on August 22, 2016. In the event of additions, deletions, or modifications due to changes in laws, policies, or security technologies, the Company will announce the reasons and details of such changes through its website at least 7 days prior to implementation.

  • Privacy Policy Version: v1.1
  • Effective Date: December 1, 2017
  • Last Updated: December 1, 2017